Frequently Asked Questions
Payments
What payment options do you offer?
What payment options do you offer?
We accept Credit Cards, PayPal and Bank Transfers
Can I pay upon delivery?
Can I pay upon delivery?
All our products ship after paid in full.
Shipping
How long does it take to process and ship my order?
How long does it take to process and ship my order?
Most orders ship within 2 weeks unless stated otherwise on the product page.Contact us if you have questions about your order.
What countries do you ship to?
What countries do you ship to?
We ship to many countries. Contact us to confirm the shipping to your country.
What carriers do you ship with?
What carriers do you ship with?
For domestic courier services, we use ground transportation provided by Best Express, Anneng Logistics, and Yimi Logistics. For international shipments, we utilize the services of UPS, DHL, and FedEx, along with ocean freight, rail transport, trucking, and air freight.
Does shipping price include customs duties and import fees?
Does shipping price include customs duties and import fees?
The shipping price does not include customs duties or import fees. We recommend reaching out to your local customs to find out about the fees.
Why is shipping so expensive?
Why is shipping so expensive?
Machines and supplies are made of metal and are heavy.
Warranty and Returns
What is the warranty on the equipment?
What is the warranty on the equipment?
We offer a lifetime warranty against defects on all of our button machines.
If the machine requires maintenance or repairs, we will notify you about the cost and deduct that from the refundable amount.
The customer covers the shipping cost to send the equipment back to us.